At Makers Hub, we carefully inspect and pack orders before dispatch. We want you to receive your products in good condition.
Damaged or Defective Products
If you receive a product that is damaged, defective, or significantly different from what you ordered, please contact us within 48 hours of delivery.
You may be required to provide:
- Order number
- Clear photographs of the product
- Clear photographs of the packaging
- Unboxing video, where available
- Description of the issue
Our team will review the claim and determine the appropriate resolution.
Incorrect Product
If you receive an incorrect product due to an error on our part, please contact us within 48 hours. After verification, we may offer a replacement or another appropriate solution.
Change of Mind
Returns are generally not accepted for change of mind, incorrect selection, or failure to check product specifications before ordering.
Please review product descriptions, dimensions, colors, quantities, and other specifications before placing your order.
Used or Damaged-by-Customer Products
Products that have been used, altered, washed, damaged, or improperly handled by the customer may not be eligible for return or replacement.
Hygiene-Sensitive Products
For hygiene and safety reasons, certain products such as soap-making, cosmetic, or other consumable-related supplies may not be eligible for return once opened or used.
Refunds
If a refund is approved, the refund method and processing time will depend on the original payment method and circumstances of the order.
Shipping charges may be non-refundable unless the issue was caused by an error on the part of Makers Hub.
Sale & Clearance Items
Sale, discounted, clearance, or promotional items may be subject to different return/refund conditions, which will be communicated at the time of purchase.
Important
Makers Hub reserves the right to review each return or refund request individually and determine eligibility according to this policy.
For return or refund requests, please contact us with your order number and supporting photos/videos.